Software Support

We offer you the complete range of the most modern CAD/CAM support: from telephone hotline and remote support through update and extension programmes right up to workshops and expert dialogs.

Software is an essential part of KRRASS machines. In a constantly changing tech landscape, software requires regular maintenance and adjustments to business requirements over time. As a result, KRRASS is dedicated to continuously improving machine PC software as well as factory and office software solutions according to the latest trending technologies.

Included in the Care benefits

• Remote Service Support up to 12/5 for CAD/CAM, System software version and offline software
• Immediate working on reported software problems for business critical areas of application
• Guaranteed availability of product specialists within the agreed reaction time
• Phone support
• Remote desktop support
• Service request upload
• Bug fixes
• Critical Issue solving / hot fixes
• Phone support
• Perfective updates / new features in CAM & Tulus software*
• Software updates by KRRASS**
• Access to our Krrass organised expert teams with Workshops, Dialogs and experience exchange programmes

** Except for CAM software, where updates are done by a customer